Shipping policy
Before placing an order, please carefully read our shipping policy. Once you complete your order, it means you agree to our shipping policy.
Overseas Areas:
Overseas shipments will be sent via FedEx, SF Express, Chunghwa Post, etc. Actual shipping fees will be calculated based on the logistics provider's rates.
Shipping Rules:
Taiwan Area (main land, offshore islands):
- Main Land: No limit on products, delivery methods, or payment methods. Home delivery fee is 140 NTD, and convenience store delivery fee is 65 NTD.
- Offshore Islands: No limit on products, but limited delivery methods and payment methods. Home delivery fee is 220 NTD, and convenience store delivery fee is 65 NTD.
Shipping Methods/Shipping Time:
- Taiwan Area: In-stock orders will be shipped within 1-3 working days (excluding holidays). Delivery takes about 1-3 days after shipping. If there are changes to the order, shipping will depend on the product's availability, and delays may occur. Please bear with us.
- Overseas Areas: In-stock orders will be shipped within 1-3 working days (excluding holidays). Delivery takes about 3-7 days after shipping. If there are changes to the order, shipping will depend on the product's availability, and delays may occur. Please bear with us.
Overseas Delivery (Fedex, SF Delivery):
Orders placed before 13:00 from Monday to Thursday will be shipped on the same day and delivered within 3-7 days.
Orders placed before 13:00 on Friday will be shipped on Friday. Orders placed after 13:00 on Friday or during the weekend will be shipped on the following Monday and delivered within 3-7 days.
Orders placed on weekends, holidays, or national holidays will be shipped on the next working day, and the delivery time will be postponed accordingly.
No shipments during typhoon holidays.
Home Delivery (Black Cat Delivery):
Orders placed before 13:00 from Monday to Thursday will be shipped on the same day and delivered within 1-2 days.
Orders placed before 13:00 on Friday will be shipped on Friday. Orders placed after 13:00 on Friday or during the weekend will be shipped on the following Monday and delivered within 1-2 days.
Orders placed on weekends, holidays, or national holidays will be shipped on the next working day, and the delivery time will be postponed accordingly.
No shipments during typhoon holidays.
Convenience Store Pickup (7-11, Family Mart):
Orders placed before 16:00 from Monday to Sunday will be shipped on the same day or the next day and delivered to the designated convenience store within 2-4 days after shipping. You will receive an SMS notification from the convenience store.
*If we are unable to process your order, we will notify you within two working days after receiving your order.
Shipping Tracking:
After your order has been shipped, we will send you a shipping confirmation email as soon as possible, containing details of the shipping company and the tracking number for your package. Remember to check the package's outer packaging status upon delivery. If you notice any abnormalities or have any questions, you can refuse to accept the package or accept it with reservations.
Special Situations: Shipping times may be delayed during consecutive holidays or national holidays (e.g., Chinese New Year, Mid-Autumn Festival). If you cannot accept the delay, please do not place an order.